Of course, I tried uninstalling and re-installing, but to no avail. I highly doubt it's my hardware issue because this PC is three months old and custom built specifically to be able to handle heavy duty animation work. Because I have a tight deadline, I am just chugging through it by force quitting after every two frames and it has quite frankly been a nightmare. Is this issue fixed at all? I've been trying to animate frame by frame with the Timeline feature and seriously, after every two frames, the program freezes. My only issue is this program.which is also up to date according to the most recent Photoshop iteration. I run Windows update weekly and I also us the installed support assistant to make sure all my drivers are up to date and functioning properly. Other times it is after I have put a half hour into editing a photo and half my work is lost!! This program is not cheap and I am on a budget.can't afford to pay for nothing which is what I feel like I did here! I have read through all the posts on here and it seems like Adobe keeps trying to find the problem on our end but if different systems are all having the same issue wouldn't that scream check your end?īTW my computer, like I said is only 3 months old.it is up to date on everything. The program freezes and the only way to get out of it is through Task Manager and forcing an END TASK.sometimes it happens before I even import a photo! Just opening the app and it freezes. Other than this issue with Photoshop my computer runs smooth. me too.computer is only 3 months old running Windows 11 not having any other issues with any other programs. ![]() Fix it and stop blaming it on user error when clearly that cannot be the case. I'm just throwing money at you but not actually getting any return on my investment due to your software error. At this point, we are paying for nothing. This is unacceptable and it needs to be escalated. ![]() I've had nothing but issues with Photoshop and haven't been able to finish not even one project due to the constant freezing and crashing every single time I tried to work. Back in the day, Adobe was really our only option but the world is different now and I started free trials on 4-5 different graphics programs that are cheaper and work flawlessly unlike Photoshop. but the tables have turned when update after update keeps crashing each users program that has been installed on a plethora of operating systems. Probably 99% of the time the issues were user error, system error, etc. This is what happens when you go from a physical software that each user installs with a disk vs. At some point, Adobe needs to actually research the problem on their end in order to offer a solution, or those of us who have been using these programs for years upon years will stop paying for the service. ![]() ![]() If this isn't sorted very soon, especially in the light of the current economic climate, I will definitely be cancelling a product I have used for many years (15+) & finding something that gives me what I pay for.Ībsolutely agree. Seriously though, please take note of the other comments, it is not an isolated problem, it's a big problem for a lot of people who pay for a service they are not receiving. the "How To" on the adobe help doesn't offer up the correct way to obtain them & quite frankly, I am not happy going into my system files messing around when I do not know what I am doing. Ref to error logs, as this is a new PC & op system, I haven't yet worked out how to obtain the error logs. I am running windows 11, please see the other comments on this page, it is NOT our systems, it is an error with the updates!! No error msg, just freezing when attempting to upload more than 1 image, often won't edit & that's if I am having an extremely good day with it as most times it freezes before completely loading. Quite seriously, when is this going to be fixed? Since your reply I have had numerous updates, including a further update today, each time I am hopeful that Adobe have actually listened to their customers & sorted out this error.
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